Unworn and unwashed merchandise can be returned within 10 days of your order delivery date. SPG does NOT offer refunds AFTER 10 days of your order delivery date, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via UPS, USPS or FedEx. Your package must be postmarked within the first 10 days of your delivery date. The cost of $9 will be deducted from your merchandise refund for each return package sent.
Items must be in original condition.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Our return process is quick and seamless. If you would like to return an item please visit ShopSPG.returnscenter.com to submit a return. Please make sure to have your order number and the email used at checkout.
Once your return is submitted it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To reiterate, we offer refunds within 10 days of your order delivery date and do not offer refunds after 10 days of your delivery date, only store credit. We do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed a confirmation email. If your return is within 10 days of your delivery date you will be issued a refund. If your return is 10 days after your delivery date you will receive store credit information. Please allow up to 10 business days for your return to be processed and finalized. Once your items have been inspected to ensure your item is in good condition you will be emailed refund information or store credit information. This store credit will be issued via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you purchased an item on clearance, the item is final sale.
ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to CustomerService@ShopSPG.com.